Terms of Services

OUR TERMS OF SERVICE

THESE TERMS
1. What these terms cover. These are the terms and conditions on which services sold through our website are provided.
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
INFORMATION ABOUT US AND HOW TO CONTACT US
1. Who we are. We are Unique Specialists in Beauty Limited a company registered in England and Wales. Our company registration number is 9689217 and our registered office is at 24 Church Street, Padiham, Burnley, BB12 8HG.
2. How to contact us. You can contact us by writing to us at admin@uniquespecialist.co.uk or at 24 Church Street, Padiham, Burnley, BB12 8HG
3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
OUR CONTRACT WITH YOU
1. How we will accept your order. Our acceptance of your order will take place when we confirm to you in writing
2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources, because we have identified an error in the price or description of the services or because we are unable to meet a delivery deadline you have specified.
3. Your order Identification. We will identifiy you and your order with your Name, email address and name provided by you during the order process on our website.
4. We only sell to the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from or provide services to addresses outside the UK.
YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 - Your rights to end the contract).

PROVIDING THE SERVICES
1. When services will be provided. We will begin the services on the date and time specifified in your order confirmation email.
2. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. If so, we will request the information from you in writing. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within 48 hrs of us asking for it.
3. Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:
  1. deal with technical problems or make minor technical changes;
  2. make changes to the services as requested by you or notified by us to you.
4. Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services through no fault of your own we will refund any sums you have paid in advance for the services in respect of the period after you end the contract. If we have to suspend the services because of some reason caused by you then If there is a shortfall in the amount owing to us after deduction of our costs you shall be liable to pay the shortfall to us on demand.

YOUR RIGHTS TO END THE CONTRACT
1. You can always end your contract with us. Just simply contact us on our website or by email at angela@uniquespecialist.co.uk
2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
3. When you don't have the right to change your mind. You do not have a right to change your mind in respect services, once these have been completed or part thereof, even if the cancellation period is still running.
4. How long do I have to change my mind? You can cancel your services free of charge at anytime upto 24 hrs before your scheduled treatment.
5. How we will refund you where a refund is due. We will refund you the price you paid for the services by the method you used for payment. However, we may make deductions from the price, as described below.
6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind
OUR RIGHTS TO END THE CONTRACT
1. We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.

IF THERE IS A PROBLEM WITH THE SERVICES
1. How to tell us about problems. If you have any questions or complaints about the services, please contact us by email at admin@uniquespecialist.co.uk

Summary of your legal rights. Notwithstanding any other clause in this contract we are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

If your product is services, for example the Consumer Rights Act 2015 says:

you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

if you haven't agreed a time beforehand, it must be carried out within a reasonable time.

PRICE AND PAYMENT
1. Where to find the rate at which the price for the services will be calculated. Not withstanding our Terms of Use of Our Website, The rate at which the price of the services will be calculated will be as indicated on the website including our booking system and any correspondence. All prices are exclusive of VAT.
2. Determining the price for the services. As part of the order process you will be advised on the price of the services.
3. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
4. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract.
5. When you must pay and how you must pay.
  1. Products purchased through the website are paid for on the website before delivery.
  2. Services booked on the website are paid for partly on the website with a deposit at he time of booking and the remainder of the balance immedialty after the treatment in store, before you leave the store.
  3. Products purchased in store are paid for in the store via cash or card before you leave the store with the product.
  4. Other payment arrangements may be agreed at our discretion however payment will always be due for any product or treatment immediately following your receipt and before you leave the store.
6. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 6% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
HOW WE MAY USE YOUR PERSONAL INFORMATION
1. How we will use your personal information. We will use the personal information you provide to us:
  1. to supply the services to you;
  2. to process your payment for the services; and
  3. if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.

For more information on how your data is used or stored please read our Privacy Policy.

OTHER IMPORTANT TERMS
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date. Or if you delay in providing information that effects our ability to properly provide the services at anytime in the future.
6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.